pkpkok Terms and Conditions

1. Introduction and General Overview

pkpkok is an online casino and sports betting platform that provides entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between pkpkok and its users ("you" or "member").

These Terms apply when you use our services through the pkpkok website, mobile application, or any other digital channel. pkpkok reserves the right to change or amend these Terms at any time. Continued use of the platform after any changes means you agree to the revised Terms.

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2. Eligibility and Registration

2.1 Age Requirement

To open an account and use the services on pkpkok, you must be 21 years of age or older. All services on this platform are strictly prohibited for minors. pkpkok may request an identity document or other paperwork to verify your age when required.

2.2 Account Registration

Each user may open only one account. Opening multiple accounts under the same person's name is strictly prohibited and may result in account termination and forfeiture of deposited funds. You must provide accurate and complete information at the time of registration.

Information required for registration:

• Full legal name (as per national identity card)
• Valid mobile number
• Email Address
• Date of birth
• Preferred payment method

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. pkpkok will never ask for your password by phone or email. If you become aware of any unauthorized access to your account, notify our support team immediately.

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3. Deposit and Withdrawal Policy

3.1 Deposits

Funds can currently be deposited on pkpkok using the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

When making a deposit, enter the correct reference number and amount. pkpkok is not responsible for delays caused by incorrect information. If you experience any issue with a deposit, contact us via 24/7 live chat.

3.2 Withdrawals

The withdrawal process is fast and secure. Withdrawal requests are generally processed within 15 minutes to 2 hours.

The following conditions apply to withdrawals:

• Your account must have completed full verification (KYC) before withdrawing.
• Wagering requirements must be met before withdrawing funds earned from bonuses.
• It is recommended that your deposit and withdrawal method be the same.
• pkpkok reserves the right to suspend withdrawals in cases of fraud or suspicious activity.

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4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000.

4.2 Wagering Requirements

Before withdrawing a welcome bonus, you must wager the bonus amount 15 times (15x). For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

Regarding wagering calculations:

• Not all games may contribute equally toward the wagering requirement.
• Bets placed on certain games may be excluded from wagering calculations.
• The validity period of a bonus is generally 30 days from the date it is issued.

4.3 VIP Program

The pkpkok VIP program has 4 tiers. Each tier comes with a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

pkpkok reserves the right to change the terms of any bonus, promotional offer, or VIP program at any time.

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5. Fair Play Policy

pkpkok operates with full transparency and fairness. All games on our platform are developed by internationally recognized game providers and run on RNG (Random Number Generator) technology, which ensures completely unbiased results.

Prohibited activities:

• Using any software or bot to play automatically.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Colluding or committing fraud with other players.
• Operating an account using a false identity.
• Conducting money laundering or any illegal financial activity.

If any of the above activities are detected, pkpkok reserves the right to suspend or permanently close the account and take legal action where applicable.

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6. Security and Privacy

pkpkok uses industry-standard SSL encryption technology to keep your personal and financial information secure. We never sell your information to third parties. To learn about our full privacy policy, visit the Privacy Policy page.

For KYC (Know Your Customer) verification, you may be required to submit a copy of your national identity card or passport and proof of your current address. This information is used solely for legal compliance and fraud prevention purposes.

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7. Limitation of Liability

pkpkok does not accept any liability in the following situations:

• Loss of a game session due to internet disconnection.
• Temporary service interruption caused by unexpected technical errors.
• Leakage of a password or login details due to the user's own negligence.
• Delays or errors by third-party payment service providers.

pkpkok always strives to ensure the highest possible availability, but temporary service downtime may occur for maintenance or upgrades. We will try to give advance notice in such situations.

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8. Account Suspension and Closure Policy

8.1 Suspension by pkpkok

pkpkok may suspend or close any account for the following reasons:

• Violation of these Terms.
• Providing false or incomplete information.
• Fraud or unauthorized activity.
• Operating multiple accounts.
• System abuse or bonus fraud.

8.2 Closure by the User

You may request to close your account at any time by contacting our support team. Before the account is closed, you will have the opportunity to withdraw any withdrawable balance remaining (subject to wagering requirements being met).

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9. Responsible Gaming

pkpkok firmly believes in responsible gaming. Always treat gaming as a form of entertainment, not as a source of income.

We provide the following tools for users:

• The ability to set your own deposit limits.
• A Self-Exclusion option to temporarily remove yourself.
• The ability to review your gaming history.
• Assistance through our trained support team.

For more details, visit our Responsible Gaming page.

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10. Dispute Resolution

If you have a dispute or complaint, please contact our customer service team first. We always try to resolve issues quickly and fairly.

Contact methods:

• 24/7 live chat support (available in Bengali)
• Email: [email protected]

When contacting the support team, including your account number, transaction details, and a full description of the issue will help reach a faster resolution.

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11. Intellectual Property

All content displayed on the pkpkok website and app — logos, graphics, text, design, and software — is the intellectual property of pkpkok or its licensees. This content may not be used, republished, or distributed in any way without the prior written permission of pkpkok.

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12. Applicable Law and Jurisdiction

These Terms and your relationship with pkpkok will be governed by applicable law. Any legal dispute will first be attempted to be resolved through discussion.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

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13. Changes to the Terms

pkpkok may update these terms and conditions at any time. For significant changes, a notice will be sent to your registered email or posted on the platform. Continued use of the platform after any changes means you agree to the new terms.

The date of the most recent update will always be shown on this page. Visit this page regularly to stay informed about the latest terms.

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14. Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• Live chat: 24 hours a day, 7 days a week, support available in Bengali.
• Email: [email protected]

All members of our team are able to provide support in Bengali and are committed to resolving any issue you may have.